Jabra Support Engineer, Tier 2

Location: Delhi, Vikasdeep Building

Company

hirify.global develops intelligent hearing, audio, video, and gaming solutions that improve communication, collaboration, and user experiences.

What you will do

• Resolve technical issues escalated from Tier 1 Support and reproduce issues for further investigation.
• Manage Tier 2 tickets as the owner and liaison for customers and internal stakeholders.
• Support Jabra devices, software, audio and video systems, and unified communication solutions.
• Install and configure collaboration applications and meeting-room tools across Windows, macOS, Linux, ChromeOS, iOS, and Android.
• Share technical findings with the Knowledge & Learning Center and improve support documentation.
• Provide training and solution guidance to Tier 1 Support Specialists.

Requirements

• Bachelor’s degree in a related field or an equivalent combination of education and experience.
• Sihirify.globalificant experience in a similar technical support role, including test processes, fault isolation, and logic-based testing.
• Thorough knowledge of modern audio and video technologies, Microsoft Teams Rooms, Zoom Rooms, DECT, and Bluetooth RF technology.
• Experience configuring headset and collaboration applications, including Zoom Rooms and Microsoft Teams Rooms, across multiple operating systems.
• Strong written, verbal, organizational, presentation, and problem-solving skills, with the ability to explain complex solutions to varied audiences.
• Fluent English required; additional languages are mentioned as an advantage.

Nice to have

• Experience supporting similar audio, video, headset, or collaboration products.
• Ability to assist with building and supporting business cases.

Culture & Benefits

• Full-time employment within the Global Customer Experience Tier 2 Support Team.
• Flexible working is encouraged where possible, with in-person collaboration when needed.
• Learning and knowledge sharing are supported through peer collaboration and structured training activities.
• Travel of up to 20% may be required.
• hirify.global promotes an inclusive recruitment process and accepts applications without photographs.

Hiring process

• Applications are assessed on a continuous basis.
• A current CV and a few sentences explaining motivation are accepted.