Operations Coordinator Patient Accounting

Location: 541 N. Fairbanks, Chicago, Illinois, United States; onsite day shift.

Salary: $30.54–$42.75 per hour.

Company

Northwestern Medicine operates in the healthcare industry with a patient-first focus and employee benefits including tuition reimbursement, loan forgiveness, and 401(k) matching.

What you will do

• Supervise Patient Accounting Billing and Follow-up staff, assign work, review output, and monitor productivity and quality.
• Oversee claim edits, bill readiness, compliant claim submission, documentation requirements, timely filing, and payer follow-up.
• Manage denials and appeals, perform root cause analysis, and support payment resolution.
• Monitor accounts receivable, aging, cash collections, backlogs, yields, staffing levels, and operational performance reports.
• Improve revenue cycle workflows across systems including Cerner, PRMES, Epic, MethodCare, PassPort, ScriptPro, Recondo, 3M, and MedAssets.
• Support hiring, training, evaluations, cross-training, scheduling, payroll timekeeping, policy development, system testing, and process improvement.

Requirements

• Bachelor’s degree in an applicable field or equivalent work experience.
• At least five years of progressive experience in call center operations, patient customer service, or self-pay collections, including supervisory experience.
• Knowledge of hospital and physician patient management systems, medical terminology, insurance payment practices, billing requirements, and negotiated agreements.
• Ability to supervise direct and indirect reports and perform mathematical calculations.
• Strong communication, customer service, problem-solving, analytical, investigative, organizational, and time-management skills.
• Advanced PC application skills, including Microsoft Office and Excel.

Nice to have

• Experience with Epic Systems and the Epic Single Billing Office module.
• Knowledge of LEAN/Six Sigma or other process improvement methodologies.
• Knowledge of NMHC systems, policies, and procedures.

Culture & Benefits

• Patient-first healthcare environment.
• Tuition reimbursement and loan forgiveness programs.
• 401(k) matching and lifecycle benefits.
• Benefits supporting physical, emotional, and financial well-being.
• Background check required for newly hired team members and some internal transfers.