Content Moderator (Content Processing Specialist & Engagement)

Location: Remote, Brazil

Compensation: Competitive compensation based on local market rates.

Company

hirify.global provides social media, content moderation, customer service, and brand community support for global clients.

What you will do

• Moderate reviews and comments on client apps and social platforms according to brand guidelines and content policies.
• Analyze user feedback, make moderation decisions, and escalate issues in a timely manner.
• Monitor and engage with reviews, comments, mentions, chats, emails, direct messages, and app store feedback.
• Respond clearly and empathetically while maintaining the client’s brand voice and reputation.
• Identify trends and issues in customer communications, including text, memes, and other media, and share relevant insights.
• Coordinate with clients and managers to keep communities safe and maintain consistent quality across shifts.

Requirements

• High school diploma or equivalent.
• 2+ years of experience in content moderation, community management, customer experience support, or digital customer service.
• Fluent written and spoken English and Portuguese required.
• Personal PC or laptop with a working webcam, a suitable home environment, and stable internet connection.
• Ability to work 8-hour shifts on a rotating schedule and remain calm in high-visibility comment sections.
• Strong written and verbal communication, organization, accountability, consistency, and familiarity with social media platforms.

Nice to have

• Familiarity with creative or technical digital products, including design, photo and video editing, productivity, or generative AI tools.
• Experience with CRM or social media tools such as Sprout and Sprinklr.
• Experience supporting subscription-based or SaaS products.
• Experience with AI-assisted tools.

Culture & Benefits

• 100% remote position based in Brazil.
• Continuous learning and career growth opportunities.
• Work with global brands in a diverse and international environment.
• Welcoming culture where feedback and suggestions are considered.