Senior Support Analyst (Private Equity)

Location: Sandy, Utah, United States

Company

hirify.global provides a connected software, services, and legal infrastructure platform for private capital, equity management, and fund administration.

What you will do

• Provide timely, accurate, and empathetic support by phone, email, and Zoom for private equity customers and firms.
• Resolve support cases across a range of cap table product complexities, including login and technical issues.
• Use AI tools, logs, error traces, command-line interfaces, and basic scripts to investigate root causes and resolve recurring problems at scale.
• Reconcile cap tables and support equity projects such as repricing, stock splits, and share conversions.
• Conduct case reviews and customer training sessions while adhering to service-level agreements.
• Drive support and product improvements through cross-functional collaboration, customer adoption, and satisfaction initiatives.

Requirements

• 5+ years of experience in software development, technical support, or quality assurance.
• Strong user empathy, B2B relationship management, customer support, troubleshooting, and problem-solving skills.
• Strong understanding of finance, private equity, venture capital, or a related field.
• Comfort with command-line interfaces, basic scripting, AI and LLM capabilities, and basic Excel formulas.
• Ability to create and follow standard operating procedures, take ownership of problems, and operate proactively in ambiguous environments.
• Employment authorization in the United States is verified through E-Verify.

Nice to have

• ECA/CEP certification.
• Claude 101 certification and experience with AI tools.
• Experience administering cap tables and equity plans.
• Experience troubleshooting SSO and authentication flows.

Culture & Benefits

• White-glove customer service approach with support for a wide range of user personas.
• Opportunity to become a subject matter expert and front-line problem solver for private equity customers.
• Fast-paced environment with evolving products, ambiguity, and opportunities to improve existing processes.
• Equal opportunity employer committed to providing a positive interview experience and accommodations when needed.

Hiring process

• Interview experience is designed to be positive and accessible to every candidate.
• Employment authorization is verified through E-Verify.