Core Client Advocate (AI)

TL;DR

Core Client Advocate (AI): Managing customer relationships and driving adoption of an AI-enabled operational intelligence platform for public safety agencies, with an accent on user engagement, complex data interpretation, and enterprise software workflows. Focus on solving customer roadblocks, translating feedback for engineering teams, and building long-term retention through onsite stakeholder engagement across the Southeast.

Location: Remote from Atlanta, GA or Nashville, TN, with weekly onsite visits and approximately 60% travel across the region and surrounding areas.

Salary: $110,000–$130,000 annually, plus benefits, potential equity, and potential bonus.

Company

hirify.global provides an AI-enabled operational intelligence platform that helps public safety organizations, government agencies, and private-sector institutions turn disconnected data into actionable information.

What you will do

• Own customer relationships throughout the contract lifecycle and serve as the primary interface between customers and hirify.global.
• Drive full user adoption by supporting new platform updates, workflows, and features.
• Interpret dashboards, metrics, and complex data sources to improve agency usage and outcomes.
• Conduct onsite visits and build relationships with agency stakeholders across the Southeast.
• Identify and resolve customer roadblocks while collaborating with internal teams and engineering.
• Support customer retention, growth, case studies, and success stories.

Requirements

• 3–7+ years of experience supporting customer adoption of technical software solutions.
• Significant experience in enterprise software and the ability to communicate technical and non-technical concepts to diverse audiences.
• Demonstrated ability to synthesize user feedback and provide first-line support throughout the contract.
• Proven track record of zero churn and positive net revenue retention.
• Strong relationship-building, organization, critical thinking, empathy, and problem-solving skills.
• Ability to travel approximately 60% of the time and complete weekly onsite visits across the Southeast region.

Nice to have

• Experience working directly with or as a vendor for law enforcement, public safety, or the military.
• Startup experience.

Culture & Benefits

• Remote role with regular onsite customer engagement.
• Benefits, potential equity, and potential bonus.
• Inclusive and equal-opportunity work environment.
• Work focused on improving public safety and operational decision-making.