Client Support Specialist (Fintech)

Location: US-Remote; remote work with scheduled weekend and holiday on-call rotation.

Salary: $56,000–$73,000 for standard remote; $58,000–$76,000 for premium remote; $64,000–$84,000 in New York City. Equity is offered.

Company

hirify.global provides on-demand pay and financial wellness tools that give employees real-time access to earned wages and help employers manage payroll-related needs.

What you will do

• Resolve client inquiries and technical support requests through phone and email using Zendesk.
• Diagnose backend anomalies and investigate platform functionality questions with internal databases and administrative tools.
• Audit sFTP file processing, payroll calendars, data anomalies, and net earnings validation with client administrators.
• Coordinate issue resolution in Jira with Client Success and Engineering teams.
• Share recurring client feedback and platform friction points with Product and Engineering.
• Provide technical insight during client alignment meetings and resolve urgent escalations during scheduled on-call shifts.

Requirements

• 1+ years of experience in customer support, client services, account operations, or technical support.
• Experience with ticketing platforms such as Zendesk and Jira.
• Basic familiarity with data platforms and file transfer tools such as sFTP, SQL, or Metabase.
• Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical HR and payroll contacts.
• Analytical problem-solving skills, attention to detail, composure under operational pressure, and the ability to learn evolving software products and fintech configurations quickly.
• Bachelor’s degree in Business Administration, Information Systems, Communications, or a related field, or equivalent practical experience.

Culture & Benefits

• Health, vision, and dental coverage.
• Equity ownership opportunity.
• Life and AD&D insurance, short- and long-term disability coverage, and an Employee Assistance Program.
• Unlimited PTO, employee resource groups, and company events.
• 401(k) with company match.
• Inclusive, collaborative environment with peer advocacy and transparent career development.