обновлено 8 дней назад
Thailand Customer Care Specialist
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Thailand Customer Care Specialist (Customer Service/Sales Administration): Supporting the sales team through customer service, order processing, SAP sales-order entry, and coordination from order intake through delivery with an accent on data accuracy, customer communications, and sales reporting. Focus on resolving complaints, monitoring order fulfillment, supervising administration activities, and coordinating logistics and internal departments.
Location: Bangkok, Thailand
Company
Employer committed to equal opportunity, diversity, equity, and inclusion throughout the recruitment process.
What you will do
- Handle customer inquiries and complaints by telephone and electronic communication.
- Receive, verify, and process purchase orders and enter confirmed contracts and sales orders into SAP.
- Coordinate with sales, logistics, procurement, and other internal departments from order intake through delivery.
- Maintain customer records, order information, credit-limit data, and filing systems.
- Monitor order fulfillment and prepare daily, weekly, and monthly sales administration reports, including reports for Sales & Operations meetings.
- Supervise the administration team, cover receptionist duties when needed, and support safety and quality responsibilities.
Requirements
- Minimum diploma or equivalent qualification.
- At least 3 years of sales administration experience.
- Customer service skills, including telephone communication, problem-solving, handling inquiries, and resolving complaints.
- Good communication, interpersonal, teamwork, project management, and multitasking skills.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
Culture & Benefits
- Equal opportunity employment with consideration for diverse backgrounds, skills, and abilities.
- Commitment to diversity, equity, and inclusion.
- Reasonable accommodation may be provided for qualified applicants with disclosed disabilities or medical conditions, subject to operational requirements.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →