5 дней назад
Account Support Manager (Logistics)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Account Support Manager (Logistics): Managing customer accounts and supply chain operations in a logistics network with an accent on shipment visibility, reporting, SOPs, billing, and customer satisfaction. Focus on driving process improvements, resolving EDI issues and claims, managing corrective actions, and supporting financial and operational performance.
Location: 44th Floor, Empire Tower, Tower 1, South Sathorn Road, Sathorn, Thailand
Company
Global supply chain management and logistics organization with 15,000 professionals, more than 250 locations worldwide, globally unified systems, and Fortune 500 status.
What you will do
- Collaborate with account teams to identify customer business risks and escalation areas.
- Track shipments, monitor in-transit cargo, and provide customer reporting and visibility tools.
- Design and maintain ad hoc reports, ensuring data is accurate, timely, and complete.
- Improve operational processes and maintain SOPs covering rates, KPIs, and customer service requirements.
- Support quotes, business reviews, trend analysis, billing, receivables, collections, claims, and disputes.
- Manage EDI resolution, CAPA activities, and transition and implementation processes for new customer business segments.
Requirements
- University degree or higher in Business Administration or a related field.
- At least 3 years of proven account management experience in global logistics.
- Strong customer focus and an action-oriented approach.
- Excellent communication and presentation skills.
- Ability to negotiate and identify effective best-practice solutions.
Culture & Benefits
- Professional, leadership-focused, and customer service-oriented work environment.
- Ethical business practices and commitment to operational fundamentals.
- Opportunity to work within a globally unified logistics network.
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