FNOL Customer Service Representative (Insurance)

Location: Bangkok, Thailand; primarily office-based

Company

hirify.global provides commercial and personal insurance solutions through a global property and casualty insurance network.

What you will do

• Support customers submitting first notifications of loss for auto and non-motor accidents.
• Provide information about claims services and respond to customer inquiries through the call center.
• Deliver professional, high-quality customer service and help maximize customer satisfaction.
• Use insurance product knowledge to handle customer situations accurately and effectively.
• Work collaboratively, take responsibility for assigned duties, and contribute to team goals.

Requirements

• Experience with accident notification and claims-related customer interactions.
• Ability to listen and communicate in English.
• Knowledge of insurance products and the insurance industry.
• Strong listening, analysis, and customer problem-solving skills.
• Responsibility, professionalism, and flexibility with working hours.
• Proficiency with operating systems and ability to learn new skills.

Culture & Benefits

• Primarily office-based work to support in-person collaboration with colleagues and clients.
• Total Rewards benefits focused on health, wellbeing, financial security, and professional development.
• Continuous learning and development opportunities.
• Inclusive workplace culture supported by cultural awareness activities and Employee Resource Groups.