Wallet Technical Support (Web3)

Location: Remote, with access to hubs in Dubai, Yerevan, London, and Belgrade

Company

hirify.global develops Wallet in Telegram, a digital asset solution embedded into Telegram with Crypto Wallet and self-custodial TON Wallet products.

What you will do

• Investigate technical issues and respond promptly to incidents, including non-standard situations without existing runbooks.
• Analyze microservice logs and trace requests end-to-end to identify root causes.
• Handle monitoring alerts by assessing impact, investigating causes, and escalating when required.
• Investigate and resolve payment discrepancies between systems.
• Support L1 support and compliance teams with technical requests.
• Perform daily platform health checks and improve documentation based on investigations.

Requirements

• At least 2 years of experience in L2 technical support.
• Experience with fintech products and a basic understanding of blockchain technology.
• Strong SQL skills and understanding of basic RDBMS concepts.
• Knowledge of web applications, including HTTP, REST APIs, and client-server interactions.
• Understanding of microservices architecture, plus basic scripting and command-line skills.
• English proficiency at B1 level or higher. Ability to use AI tools, formulate precise queries, write skills, and critically verify AI-generated answers.

Culture & Benefits

• Remote work setup with access to company hubs in Dubai, Yerevan, London, and Belgrade.
• Non-bureaucratic management focused on results.
• Regular performance reviews.
• Medical expense compensation.
• Access to advanced AI models through mira.tg.
• 28 calendar days of paid vacation and 14 days of paid sick leave annually.