Technical Support Engineer (Crypto)

Technical Support Engineer

Company

Cyclops

Conditions

6 days agoSenior Remote. USA, Argentina, or Brazil. Remote Contract Customer Support Jobs by Cyclops

Job for Web3 Beginners

Skills

Ai Api Documentation Confluence Crypto Incident Management Jira Log Analysis Monitoring Payments Rest Api Slack Sql Stablecoin Technical Support

Candidate Availability

Remote · Argentina · Required Remote · Brazil · Required Remote · United States · Required Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will own the technical support function end to end by triaging and resolving client, vendor, and internal requests, communicating about escalated issues, supporting incidents, monitoring system health, maintaining documentation, and tracking work in Jira. You will also improve support processes and documentation as the function matures.

Requirements

• 2-3+ years of technical support, integration support, or technical operations experience
• Basic SQL query skills
• Application log investigation
• REST API experience
• Daily use of AI tools
• Strong written English
• Issue organization and follow-up
• Fintech, payments, or crypto experience preferred
• B2B client or API vendor experience preferred
• ITSM familiarity preferred
• Technical documentation experience preferred
• SOC2 or ISO compliance exposure preferred
• OpenAPI or Swagger familiarity preferred

Responsibilities

• Own inbound technical requests
• Resolve integration questions and known issues
• Prepare context for escalations
• Communicate with clients and vendors in Slack
• Provide client communication during escalated bugs
• Update status pages during incidents and maintenance
• Monitor dashboards, logs, and alerts
• Trigger incident escalation when necessary
• Perform incident workarounds
• Improve monitoring
• Maintain API documentation, integration guides, FAQs, and runbooks
• Create and maintain Jira tickets

Benefits

• Flexible work schedule
• Company-issued laptop
• Technology accessories
• Annual in-person full-team meetup

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