Technical Support Engineer (AI)

Location: Remote, based in the United States; San Francisco, CA

Company

hirify.global develops autonomous software engineering technology through a developer-centric platform.

What you will do

• Resolve customer challenges involving platform architecture, performance, recovery, security, and operational best practices.
• Represent customer needs to product management and engineering teams.
• Build performance benchmarking, diagnostic, and automation tools.
• Create deployment and operational excellence playbooks.
• Collaborate with customer success, growth, and engineering to develop scalable processes and dashboards.

Requirements

• Proficiency in one or more modern programming languages, such as Python, Go, Java, C++, or JavaScript/Node.js.
• Experience administering large-scale production environments, including hardware, operating systems, networks, firewalls, load balancers, and cloud platforms.
• Strong written and verbal communication skills.
• Ability to diagnose and solve problems calmly and effectively in real time.
• Customer-focused mindset, rapid learning ability, teamwork, and sound judgment.

Nice to have

• Experience with AI/ML or enterprise software, especially B2B SaaS.
• Startup or high-growth company experience, including building processes and tools from scratch.
• Familiarity with observability tools, automation frameworks, or CI/CD pipelines.
• Basic coding or scripting beyond the primary programming language.

Culture & Benefits

• Self-taught, curious, and multidisciplinary candidates are valued.
• Work closely with leadership and technical teams on operational excellence as the company scales.
• Contribute directly to how autonomous software is built and delivered.