Manager - Client Operations

Location: Wauwatosa, WI, United States

Company

hirify.global provides talent acquisition, search, consulting, and technology-enabled talent solutions.

What you will do

• Review service delivery metrics, account processes, and operational trends to identify opportunities for stabilization, optimization, and improved efficiency.
• Consult with client service leaders on resource allocation, portfolio scalability, flexibility, and client success plans.
• Develop and track productivity metrics, service-level performance, fill goals, and forecasting accuracy.
• Analyze and troubleshoot operational issues, create action plans, and lead process and change management initiatives.
• Coordinate projects and programs that improve client and candidate experience, communicating progress, risks, milestones, and timelines.
• Lead best-practice adoption and training initiatives that improve operational efficiency, compliance, service, and client satisfaction.

Requirements

• Bachelor’s degree.
• At least five years of experience in talent solutions or operational excellence.
• Strong analytical and problem-solving skills with a focus on return on investment and business impact.
• Experience with action planning, process measurement, continuous process improvement, and execution of improvement initiatives.
• Ability to manage multiple initiatives and individualized client success plans concurrently.
• Experience with applicant tracking systems, social media recruitment tools, and Microsoft Excel, Word, PowerPoint, Outlook, and Visio.

Culture & Benefits

• Regular full-time employment for 40 hours per week.
• Work focused on progressive talent acquisition solutions and improved client and candidate experiences.
• Equal opportunity employment and confidential handling of applicant information.