Customer Success Manager (DACH)

Location: Onsite at the Berlin office, Germany

Company

hirify.global is a SaaS engagement platform that turns presentations, meetings, classrooms, and trainings into interactive conversations through real-time participation and visualizations.

What you will do

• Manage a portfolio of Enterprise customers and drive successful adoption, usage, retention, and value realization.
• Develop onboarding, rollout, training, webinar, and workshop strategies with C-level stakeholders and key influencers.
• Build trusted customer relationships and act as a strategic advisor on achieving business goals with hirify.global.
• Monitor customer usage and proactively create improvement plans when adoption is low.
• Use customer and product data from tools such as Intercom, Mixpanel, Google Analytics, and Salesforce to increase engagement.
• Collaborate with Sales, Marketing, Product, and Business Development to improve the Enterprise offering and represent customer needs.

Requirements

• 1–3 years of experience leading international customer projects or working as a consultant.
• Experience working internationally and managing multiple tasks and projects simultaneously.
• Strong relationship-building, interpersonal, and communication skills.
• Interest in data and statistics.
• Professional-level German is required; native or mother-tongue proficiency is preferred.
• Daily work is conducted in English; Swedish is not required.

Nice to have

• Additional languages besides German and English.
• Bachelor’s or master’s degree in any field.

Culture & Benefits

• Diverse and inclusive work environment with colleagues from more than 20 nationalities.
• Continuous professional development through a leadership program, external personal coaching, and relevant education.
• Career opportunities in a growing product company used by more than 300 million people.
• Focus on work-life balance.
• Competitive compensation and benefits package, including pension contributions.

Hiring process

• Personality and logical ability tests, followed by an introduction interview and business case.
• Competence interview, onsite Berlin office visit with the Berlin team, and culture interview.
• Reference check.