Application System Support Manager (SQL / Insurance Systems)

Location: UK-based, any city; travel to client sites may be required. The work model prioritizes in-person collaboration while offering flexibility.

Company

hirify.global is a global IT services company delivering technology solutions and application support for private and public sector clients.

What you will do

• Lead client service delivery through service reviews, reporting, regular meetings, and proactive communication.
• Manage team performance, quality, compliance, documentation, staffing, resource planning, utilisation, and billability.
• Provide application and SQL Server support, investigate issues, design solutions, develop fixes, test enhancements, and support deployments.
• Oversee SLAs, invoicing, warranty reviews, revenue forecasting, time reporting, and service quality.
• Coordinate release planning, scheduled work, SDLC communications, QA/UAT support, and transitions of new clients into support.
• Mentor team members, manage day-to-day administration, and work with development, QA, service delivery, and client teams on continuous improvement.

Requirements

• UK-based availability and willingness to travel to client sites when required.
• At least 2 years of experience or exposure to insurance industry practices or insurance systems.
• Strong SQL Server skills and experience with application support, issue investigation, solution design, testing, and deployments.
• Leadership, communication, presentation, organisation, reporting, documentation, and stakeholder management skills.
• Ability to make timely decisions, solve complex problems, and support SQL development, QA, and UAT activities.
• Ability to influence clients and stakeholders on scope, timelines, costs, priorities, and solution approaches.

Nice to have

• Experience supporting enterprise-scale business applications and providing second-line application support.
• Knowledge of SDLC methodologies, ITIL practices, complex system architectures, database interactions, and integrations.
• Previous team leadership or people management experience.
• Experience in business analysis, data analysis, reporting, or metadata management systems.

Culture & Benefits

• Work with leading insurance clients across multiple markets and business sectors.
• Develop technical and business expertise in a specialised industry.
• Join a collaborative and experienced team environment.
• Access ongoing career development and progression opportunities within a global technology organisation.
• Inclusive employment practices with assessment based on role capabilities and competencies.