Customer Service Executive (Order-to-Cash)

Location: BGC, Manila, Philippines; hybrid setup

Company

hirify.global is a global tire manufacturer with approximately 63,000 employees and 48 production facilities across 19 countries.

What you will do

• Receive and process customer orders accurately across the end-to-end Order-to-Cash cycle.
• Provide updates on product availability, delivery schedules, and shipment status.
• Guide customers through customer service and e-ordering channels.
• Handle first-contact inquiries, track unresolved issues, and follow up according to service standards.
• Enter and resolve claims in the Quality Management module and assist with basic logistics, billing, and pricing issues.
• Support sales by offering product alternatives and executing actions aligned with business growth plans.

Requirements

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field, or equivalent practical experience.
• 1–3 years of experience in customer service, order management, supply chain, or logistics.
• Experience with ERP systems such as SAP or CRM and ticketing tools is preferred.
• Strong verbal and written communication, customer service, issue-resolution, and attention-to-detail skills.
• Ability to collaborate with logistics, finance, sales, customers, and suppliers.
• Willingness to work in BGC in a hybrid setup is required.

Culture & Benefits

• Full-time employment supporting customers and internal teams across daily OTC operations.
• Collaboration with logistics, finance, sales, suppliers, and customers.
• Work environment centered on accurate, timely service and proactive issue resolution.