Instructional Designer

Location: Egypt; onsite

Company

hirify.global is a fintech company providing flexible payment services that allow shoppers to split payments online and in stores.

What you will do

• Design end-to-end learning programs and journeys, including objectives, content sequencing, practice, assessments, and reinforcement.
• Convert product updates, policies, and operational processes into slides, facilitator guides, eLearning, job aids, simulations, videos, and walkthroughs.
• Create scenario-based training that helps agents apply knowledge to real customer situations.
• Partner with Product, CX Operations, Trainers, and subject-matter experts to prepare training for upcoming releases and ensure content accuracy.
• Maintain a consistent, well-organized content library aligned with internal voice and tools.
• Use learner feedback, assessment results, QA insights, and operational data to improve learning content and reduce knowledge gaps and rework.

Requirements

• Excellent written English and Arabic, with strong editing, formatting, and content-structuring skills.
• At least 2 years of instructional design and eLearning creation experience.
• Hands-on experience with Figma, Canva, Articulate Rise or Storyline, Google Slides, and LMS platforms.
• Ability to independently turn raw inputs such as product specifications, Slack threads, and subject-matter-expert input into clear briefs and complete learning solutions.
• Strong writing and visual storytelling skills, plus experience collaborating cross-functionally with Product, Tech, and Operations teams.
• Experience using AI models and digital tools to automate and scale quizzes, assessments, content creation, and other L&D workflows.

Nice to have

• 3+ years of experience in L&D, CX enablement, or content design.
• Experience in CX, product, or tech startups.
• Experience with knowledge bases such as Notion, Zendesk, or Helpjuice.
• Experience collaborating with training, QA, compliance, or Product teams.
• Experience supporting multilingual teams or agents with limited English proficiency.

Culture & Benefits

• Structured ramp-up covering products, agent workflows, tools, tone, live sessions, training sessions, product demos, and knowledge syncs.
• Month 2–3: co-own content pieces tied to upcoming product changes alongside in-house instructional designers or trainers.
• Month 4+: own learning projects end-to-end and become the instructional design point of contact for agent education.

Hiring process

• Application and review.
• HR call, followed by a technical interview.
• Final interview and hiring decision.