Support Technical Leader

Location: Houten, The Netherlands

Company

hirify.global Software provides a SaaS-first orchestration platform for automating and coordinating mission-critical business and IT processes across ERP, hybrid cloud, data, and AI systems.

What you will do

• Manage and resolve complex customer support cases independently from start to finish.
• Troubleshoot advanced job scheduling, dependency chains, multi-agent environments, hybrid execution, APIs, integrations, and SAP ERP orchestration.
• Analyze logs, execution traces, and system behavior to identify root causes.
• Document product defects with reproduction steps and supporting evidence.
• Maintain knowledge base and internal troubleshooting documentation.
• Support onboarding, knowledge sharing, and initiatives that improve support quality, efficiency, and tooling while collaborating with Engineering on escalated issues.

Requirements

• Several years of experience in technical or application support.
• Strong knowledge of Windows and/or Linux systems, databases and SQL, networking, APIs, integrations, and SAP ERP environments.
• Strong scripting skills with PowerShell, Bash, or Python.
• Ability to diagnose complex, multi-factor, and non-obvious technical issues independently.
• Strong written and verbal communication skills.
• Proficiency in English, both written and spoken.

Nice to have

• Experience supporting enterprise-scale workload automation platforms.
• Exposure to SaaS-based scheduling or hybrid execution models.
• Experience with SAP-related products beyond SAP ERP.
• Knowledge of additional ERP platforms.

Culture & Benefits

• Work in a customer-focused environment built around ownership, curiosity, collaboration, and solving problems.
• Collaborate across Support, Engineering, and other internal teams.
• Contribute to continuous improvement of support processes, documentation, and tooling.