Sr. Technical Solutions Engineer - Platform (Support)

Location: Tokyo, Japan

Company

Databricks provides a unified Data and AI Platform for building and scaling data, analytics, and AI applications.

What you will do

• Troubleshoot and resolve complex customer issues related to the Databricks Platform.
• Provide best-practice guidance for custom-built customer solutions and recommend performance improvements.
• Investigate third-party integrations with Databricks environments.
• Coordinate with engineering and escalation teams to resolve customer issues and requests.
• Create and maintain technical documentation and knowledge articles while advocating for customers.
• Participate in weekday and weekend on-call rotations.

Requirements

• 4+ years of experience designing, building, testing, and maintaining applications using Python, Java, or Scala.
• Expert-level Python knowledge is desired.
• Strong experience with SQL-based databases and Linux/Unix administration.
• Hands-on experience with AWS, Azure, or GCP.
• Experience with distributed big data computing environments.
• Technical degree or equivalent experience; written and spoken proficiency in Japanese and English required.

Culture & Benefits

• Access to learning and internal training programs focused on AWS, Azure, and Databricks Platform expertise.
• Comprehensive benefits and perks, with details varying by region.
• Commitment to a diverse and inclusive workplace.