Japanese IT Operation Support Engineer

Location: Onsite, primarily from an HPE office

Company

hirify.global is an edge-to-cloud technology company helping organizations connect, protect, analyze, and act on data and applications.

What you will do

• Resolve hardware and software issues reported by internal and external businesses and end users.
• Answer service, product, technical, customer-relations, repair, and configuration questions based on customer entitlement.
• Support current and discontinued products, parts, options, computing systems, storage, and peripheral devices.
• Proactively identify ways to prevent or reduce recurring problems.
• Evaluate unique or complex installations and configurations and recommend resolutions.

Requirements

• 1–3 years of experience with relevant technologies and customer environments.
• Relevant industry qualification where applicable.
• Excellent verbal and written Japanese communication skills.
• Experience troubleshooting in a technical environment.
• Strong analytical, problem-solving, customer-service, and case-management skills.
• Experience with phone, remote, and e-support operations.

Culture & Benefits

• Comprehensive health, financial, and emotional wellbeing benefits for employees and their loved ones.
• Career development programs supporting progression within the field or into other divisions.
• Inclusive workplace that values varied backgrounds and individual uniqueness.
• Flexible approach to managing work and personal needs.