Japanese IT Operation Support Engineer

Location: Onsite at an HPE office in Dalian, Liaoning, China.

Company

hirify.global is a global edge-to-cloud technology company helping organizations connect, protect, analyze, and act on data and applications.

What you will do

• Resolve hardware and software technical issues received from internal and external businesses, end users, and proactive notification systems.
• Answer service, product, technical, and customer-relations questions about features, specifications, repairs, current and discontinued products, parts, and options according to customer entitlement.
• Proactively help businesses and end users prevent or reduce recurring problems.
• Evaluate unique or complex installations and configurations and recommend resolutions.
• Support customers, onsite engineering personnel, and authorized service providers through technical issue resolution.

Requirements

• 1–3 years of experience with relevant technologies and customer environments.
• Relevant industry qualification where applicable.
• Excellent verbal and written communication skills in Japanese.
• Experience troubleshooting in a technical environment.
• Excellent analytical and problem-solving skills.
• Knowledge of computing, storage, and peripheral hardware and software.
• Advanced proficiency with case-management databases and tools.
• Superior customer-service skills.
• Experience with phone and remote support, plus knowledge of e-support.
• Ability to understand and advocate for the customer.

Culture & Benefits

• Comprehensive health, financial, and emotional wellbeing benefits for employees and their loved ones.
• Personal and professional development programs supporting career growth and movement across divisions.
• Inclusive workplace that values varied backgrounds and individual uniqueness.
• Flexibility to manage work and personal needs.