IT Technician

Location: Onsite in Hong Kong, Quarry Bay; occasional flexibility for early or late support during office moves, rollouts, or maintenance windows.

Company

hirify.global is a digital business where continuous uptime and a smooth IT experience are central to operations.

What you will do

• Provide first-line service-desk support through walk-ups, email, and chat, including ticket logging, prioritization, resolution, escalation, and user updates.
• Support identity and access workflows in Okta, including sign-in issues, MFA resets, and basic SSO troubleshooting, and administer Google Workspace and Microsoft 365 tasks under least-privilege roles.
• Manage joiner, mover, and leaver processes, including equipment preparation, access provisioning, asset recovery, and account deprovisioning.
• Troubleshoot Apple-first macOS/iOS endpoints and foundational Windows issues involving Wi-Fi, VPN, printing, peripherals, software, and device configuration.
• Deploy and manage Macs through Jamf with Apple Business Manager and Automated Device Enrollment, and Windows devices through Microsoft Intune.
• Maintain IT assets, support meeting rooms and AV, assist with office moves and technology rollouts, perform basic network smart-hands tasks, and create knowledge-base guides.

Requirements

• Entry-level suitability for someone starting an IT career.
• Bachelor’s degree in STEM or a related field.
• People-oriented and emotionally intelligent communication in English, with the ability to explain technical topics simply and de-escalate calmly.
• Positive, team-oriented, composed under pressure, and willing to go the extra mile.
• Strong problem-solving skills, comfort with ambiguity, and ownership through resolution.
• Growth mindset and eagerness to learn and develop technical skills in a fast-paced environment.
• Demonstrable passion for technology, especially Apple macOS/iOS, with willingness to learn Windows.
• Basic understanding of IT concepts and operating systems, with interest in Okta, Google Workspace, and Microsoft 365 administration.

Nice to have

• CompTIA A+ certification or knowledge.
• Apple device support or deployment learning.
• Okta fundamentals.
• Microsoft certifications.

Culture & Benefits

• Full-time, office-based work with direct onsite support for colleagues.
• Hands-on training, modern tooling, and structured development.
• Mentorship and certification resources for CompTIA, Apple, Microsoft, and other industry certifications.
• Clear progression toward IT Engineer, Senior IT Engineer, cybersecurity, or network administration specializations.
• Collaborative, high-performance environment with constructive feedback and continuous improvement.