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6 дней назад

NOC Analyst II (Fintech)

Формат работы
onsite
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
China
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
NOC Analyst II (Fintech): Managing incidents, changes, problems, and service transitions for client-facing IT services with an accent on incident coordination, root cause analysis, and ITIL-aligned processes. Focus on resolving service-impacting incidents, producing post-incident reports, coordinating technical and business teams, and driving controlled changes with minimal client impact.

Location: Xi'an, Shaanxi, China; other location: Chengdu, Sichuan, China. Workplace type: In office 100%.

Company

hirify.global provides payment technology and client-facing payment services.

What you will do

  • Evaluate incident scope and impact, document timelines and resolution steps in corporate ticketing and incident tracking systems, and close tickets after service restoration.
  • Engage and escalate incidents to Level 3 technical support, management, and critical incident management; open technical coordination calls as needed.
  • Coordinate technical and business teams to resolve incidents affecting client service delivery and define action plans.
  • Assess the need for root cause analysis, collaborate with technical resources, and deliver incident reports within client SLA/OLA timescales.
  • Support problem management through trend analysis, action recommendations, and action tracking; manage change activities and ensure compliance with approved processes.
  • Maintain the product catalogue for service transition and contribute feedback to continual service improvement.

Requirements

  • Bachelor's degree, or additional relevant experience in lieu of a degree.
  • Experience with various technologies and IT services; a Computer Science major is strongly preferred, while other majors are considered.
  • At least 2 years of relevant experience.
  • Developing professional expertise and ability to apply company policies and procedures to resolve varied issues.
  • Ability to analyze problems of moderate scope, review multiple factors, exercise judgment within defined procedures, and determine appropriate action.
  • Ability to build productive internal and external working relationships.
  • Ability to work with general instructions on routine work and detailed instructions for new projects or assignments.

Nice to have

  • Current ITIL Foundations certification.

Culture & Benefits

  • Full-time, in-office work arrangement.
  • Work involves collaboration with internal technical, business, supplier, management, and client-facing stakeholders.
  • Processes are aligned with enterprise policies, client contractual requirements, and service-level commitments.

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