Cyber Support Engineer (Japanese Speaking)

Location: South Korea (Remote); hybrid working is also offered.

Company

hirify.global develops AI-driven cybersecurity technology that detects and responds to novel, real-time cyber threats.

What you will do

• Respond to support requests through the hirify.global Customer Portal.
• Initiate and participate in client calls to diagnose and resolve issues.
• Provide support-line coverage during assigned shifts, including weekends and public holidays.
• Explain software features and help customers maximize the platform's capabilities.
• Support efficient customer deployments and technical deployment activities.
• Resolve post-sales questions and issues for Japanese clients while liaising with development and cross-functional technical teams.

Requirements

• Ability to independently and collaboratively triage and diagnose issues.
• Business literacy in Japanese is essential.
• Excellent verbal and written communication skills in both English and Japanese are essential.
• Proven ability to work with data and analytical tools.
• Understanding of Japanese work culture.
• Availability to work weekends and public holidays.

Nice to have

• Understanding of general networking and cybersecurity technologies.
• Experience with support and incident response procedures.
• Strong mathematical or scientific background.

Culture & Benefits

• Work in a fast-growing cybersecurity AI company.
• Collaborate directly with customers, software development, and cross-functional technical teams.
• Access learning and development opportunities aligned with role requirements.
• Operate in a fast-paced environment that values ownership, accountability, adaptability, and continuous learning.
• Remote and hybrid working options are available.