4 дня назад
Help Desk Technical Support
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Help Desk Technical Support (IT Service Desk): Providing onsite desktop support and deploying hardware and software for end users in the Newcastle office with an accent on customer service, ticket lifecycle management, and hardware troubleshooting. Focus on resolving issues across Windows, macOS, Linux, mobile devices, printers, conference room equipment, and basic networks.
Location: Onsite in Newcastle, United Kingdom
Company
's Corporate Information Systems department supports workplace technology and corporate infrastructure for end users.
What you will do
- Provide onsite desktop support to end users in the Newcastle office.
- Deploy and support hardware and software, including computers, mobile devices, tablets, printers, and conference room equipment.
- Resolve technical issues independently or in collaboration with other Information Systems staff.
- Coordinate ticket queues, document technical information in ITSM systems, and manage ticket lifecycles.
- Support inventory control, process ownership, and participation in Information Systems projects.
- Communicate with end users, peers, managers, and other Information Systems departments to maintain efficient office operations.
Requirements
- 2–3 years of relevant experience.
- Effective written and verbal English communication.
- Experience setting up, operating, and troubleshooting a wide range of equipment and systems.
- Thorough experience with Windows, mobile devices, tablets, printers, and conference room equipment.
- Basic network troubleshooting experience and basic experience with macOS and Linux.
- Strong organization, multitasking, troubleshooting, customer service, and communication skills.
Nice to have
- ITIL, CompTIA A+, or similar IT certification.
- Experience with Google Workspace for enterprise collaboration.
Culture & Benefits
- Values-driven culture centered on Belong, Grow, and Innovate.
- Collaboration with a global Information Systems team.
- Fast-paced environment focused on timely support and minimizing business impact.
- Opportunities to develop technical expertise and contribute to local initiatives.
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