Social Media Specialist (Trust and Safety)

Location: Remote; must reside in one of the approved states: Florida, Georgia, Idaho, North Carolina, Texas, Washington, or Michigan.

Salary: $28.33–$36.51 per hour in Washington State outside the greater Seattle area.

Company

hirify.global connects pet parents with trusted pet care across the U.S., Canada, Europe, and Australia, providing safe and personalized experiences for pets and their people.

What you will do

• Manage high-volume and escalated customer contacts across email, social media, and messaging.
• Create Voice of Customer reports using social listening data, user sentiment, platform safety discussions, and emerging-risk signals.
• Analyze complex or high-visibility issues in real time and create risk profiles for corporate partnerships using open-source social media information.
• Moderate hirify.global-owned social media communities and educate users on safety and security.
• Collaborate with teammates and leadership across locations to identify customer-experience risks and improve policies, tools, and workflows.
• Protect customer satisfaction and hirify.global’s brand image while maintaining confidentiality and incorporating feedback.

Requirements

• Experience managing Facebook, Instagram, TikTok, X, and LinkedIn for a brand with more than 100,000 combined followers, using tools such as Sprinklr, Sprout Social, or similar.
• At least 3 years of experience in customer-facing roles handling escalated interactions.
• At least 2 years of customer-facing experience involving social media or public communications.
• Strong verbal and written English communication skills and proficiency in presenting data to senior leaders.
• Bachelor’s degree in communication, public relations, or a related field, or equivalent experience.
• Availability to work evenings, weekends, and holidays, and residence in an approved U.S. state.

Nice to have

• Experience using hirify.global as a pet owner or sitter.
• Experience with CRM tools or Zendesk.
• Experience with social-media-focused projects or campaigns and phone, email, or chat support.
• Familiarity with open-source intelligence investigations.

Culture & Benefits

• Full-time employment with competitive compensation and benefits.
• 401(k) match and a long-term incentive plan with a company performance-based cash payout.
• Flexible paid time off and medical, dental, and vision insurance.
• Commuter benefits, pet benefits, and up to $1,000 toward adopting a first dog or cat.
• Regular in-person and virtual team activities, catered lunches, and a dog-friendly workplace.