37 минут назад
Technical Advisor
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Technical Advisor (AI CRM/SaaS): Supporting enterprise customers in operating, optimizing, and strategically using the Creatio platform with an accent on technical account ownership, incident escalation, monitoring, and architecture guidance. Focus on diagnosing performance issues, preventing risks through system health monitoring, leading technical workshops, and translating customer needs into product roadmap insights.
Location: Based in Poland
Company
is an AI CRM and workflow platform that helps midsize and large organizations automate customer workflows through collaboration between people and AI agents.
What you will do
- Own technical relationships and act as the primary technical contact for assigned enterprise customers.
- Manage critical incidents, escalations, and technical cases in collaboration with Support, Product, and RCD teams.
- Monitor platform performance and health, identify risks and bottlenecks, and recommend preventive actions.
- Advise customers on platform architecture, integrations, new feature enablement, deployment models, and performance optimization.
- Participate in QBRs and strategic reviews, converting customer feedback into structured insights for internal teams and roadmap decisions.
Requirements
- 4+ years of experience in enterprise technical support, professional services, or TAM/Technical Advisor roles, preferably in B2B SaaS.
- Hands-on experience with APIs, integrations, SQL, cloud infrastructure, IIS, Redis, SQL Server, and performance monitoring or tuning.
- Experience managing technical relationships with enterprise customers and leading technical workshops.
- Ability to explain complex technical concepts clearly and influence technical and business outcomes.
- Advanced English required.
- Proactive, customer-first mindset with strong ownership, analytical troubleshooting, collaboration, and process automation skills.
Nice to have
- Experience with the platform or similar low-code/no-code solutions, CRM systems, or SaaS platforms.
Culture & Benefits
- Career development paths, mentorship, and continuous learning opportunities.
- Flexible work arrangements and well-being initiatives.
- Recognition for achievements and opportunities to make a meaningful contribution.
- Exposure to modern technologies and an innovative working environment.
- Competitive compensation and benefits, with the package varying by country of residence and employment type.
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