Associate Manager, Customer Experience Partner Success

Location: New York, NY; Seattle, WA; Phoenix, AZ; or San Francisco, CA, United States. The role may require up to 40% domestic and international travel.

Salary: $95,200–$140,000 USD per year, plus potential equity grants.

Company

hirify.global operates a global customer experience and integrity network, including a partner-operated Tier 1 support network serving millions of weekly contacts.

What you will do

• Lead programs that improve Perfect Interactions, reduce escalations, and increase DWR and DashPass subscriptions.
• Own quality, speed, and cost outcomes across the partner network.
• Redesign the support network so contacts reach the right teammates, uptime approaches 100%, and expertise deepens.
• Partner with Operations, Product, Analytics, Workflow, Workforce Management, Finance, and Policy teams to resolve defects and deliver shared goals.
• Align reporting and establish a shared source of truth for partners, team leads, and support teammates.
• Mentor and upskill managers and individual contributors while implementing AI solutions for quality monitoring, root-cause analysis, signal aggregation, and operating mechanisms.

Requirements

• 4+ years of professional experience and a Bachelor's or Master's degree.
• 7+ years of people management experience, including managing managers.
• Experience leading support, operations, or quality functions at scale, ideally across a partner or BPO network.
• Ability to lead strategy and end-to-end delivery for complex, ambiguous problems and close performance gaps through structured operating loops.
• Ability to distinguish partner-owned execution from hirify.global-owned policy, product, routing, workflow, and measurement responsibilities.
• Strong written and verbal communication skills for executive audiences, with an owner mentality and an output-driven approach.

Culture & Benefits

• Flexible paid time off and 80 hours of paid sick time annually for salaried roles.
• 401(k) plan with employer matching, medical, dental, and vision benefits.
• 16 weeks of paid parental leave, family-forming assistance, and mental health support.
• Wellness benefits, commuter benefits match, 11 paid holidays, disability insurance, and basic life insurance.
• Fast-changing environment focused on high standards, accountability, and cross-functional collaboration.