обновлено 7 дней назад
Onboarding Analyst, Customer Success
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Onboarding Analyst, Customer Success (SaaS): Coordinating customer implementations by tracking requirements, deliverables, files, risks, and communication across multiple concurrent onboardings with an accent on operational accuracy, dependency management, and customer-facing support. Focus on identifying stalled work, proposing paths forward, improving onboarding processes, and growing into direct ownership of customer accounts.
Location: Remote, based on the US East Coast, with listed locations including Charlotte, Washington DC, and Boston; flexibility to overlap with EMEA hours. Quarterly business review travel is mandatory four times per year, with additional travel as needed.
Company
develops SaaS solutions for commercial construction, engineering, and design environments.
What you will do
- Own onboarding requirements and define what completion looks like for each implementation.
- Coordinate internal teams, track deliverables, and follow up on missing or delayed inputs.
- Request, organize, validate, and prepare onboarding files for accurate and timely delivery.
- Monitor multiple concurrent onboardings, identify risks, and escalate issues with proposed solutions.
- Support customer-facing communication and grow into direct ownership of customer accounts.
- Identify onboarding friction and recommend process improvements.
Requirements
- 2+ years of experience in a SaaS environment.
- 2+ years in operations, support, project coordination, analytics, or a similar function, with a record of driving measurable improvements.
- Strong organization, dependency tracking, written communication, and multitasking skills.
- Proactive, adaptable, coachable, self-motivated, and willing to learn new technologies and processes.
- Comfort supporting US and EMEA working hours and traveling to mandatory quarterly business reviews four times per year.
Nice to have
- Experience with SaaS implementations or customer onboarding.
- Familiarity with project coordination, CRM, or customer success tools.
- Experience with Planhat or similar customer success platforms.
- Exposure to commercial construction, engineering, or design.
Culture & Benefits
- Remote-first culture for most roles.
- Competitive base salary and equity package.
- Medical, dental, and vision insurance.
- Home office stipend and monthly cell phone and internet allowance.
- Flexible PTO and a generous company holiday policy.
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