23 дня назад
Lifecycle Email Manager
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Lifecycle Email Manager (CRM): Building and scaling personalized email and lifecycle communication across activation, conversion, engagement, retention, and reactivation with an accent on behavioral triggers, segmentation, and automated customer journeys. Focus on designing structured A/B tests, improving deliverability, analyzing incremental business impact, and turning successful journeys into scalable lifecycle programs.
Location: Full-time, in-office role at the Amsterdam HQ, Netherlands. Includes an annual allowance of 30 work-from-anywhere days.
Company
is a subscription platform for creators, designers, and crafters, offering a large content library and AI-powered creative tools.
What you will do
- Own the email and lifecycle strategy across activation, conversion, engagement, retention, and reactivation.
- Build and continuously improve automated onboarding, retention, re-engagement, and win-back journeys based on user behavior.
- Develop behavioral triggers and smart segmentation using lifecycle stage, interests, subscription status, and engagement signals.
- Create conversion-focused email concepts, subject lines, messaging, and calls to action with the creative team.
- Run structured A/B tests across messaging, offers, timing, frequency, segmentation, and journeys.
- Monitor deliverability, sender reputation, campaign performance, and incremental business impact while documenting scalable programs.
Requirements
- 2+ years of professional experience in lifecycle, CRM, email marketing, retention, or a similar role.
- Hands-on experience building automated lifecycle journeys and behavioral campaigns.
- Experience with platforms such as Braze, Customer.io, Iterable, Klaviyo, HubSpot, or similar.
- Strong understanding of segmentation, triggers, user journeys, lifecycle metrics, deliverability, and sender reputation.
- Strong conversion-oriented writing and excellent written and spoken English.
- Experience with A/B testing, product and behavioral data, dashboards, spreadsheets, and analytics tools, with the ability to own campaigns end to end.
Nice to have
- Experience with consumer subscription or freemium products, conversion, churn prevention, and win-back programs.
- Advanced behavioral personalization or using AI to personalize, generate, or optimize lifecycle communication.
- SQL experience, customer-data querying, incremental-impact measurement, attribution, or holdout testing.
- Experience with push notifications, in-app messaging, or building lifecycle programs from an early stage.
Culture & Benefits
- Warm fresh lunch on office days.
- 30 work-from-anywhere days per year.
- 24 paid vacation days per year plus public holidays.
- Travel allowance in the form of an NS card for commutes over 10 km from the office.
- Company pension plan, events, and overseas trips.
Hiring process
- Apply through the company's application process.
- Selected candidates will be invited to speak with the hiring team.
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