Account Director (Operations) (12 Month FTC)

Location: Toronto, Canada; flexible hybrid working policy

Salary: CAD 90,000–100,000 annually

Company

hirify.global is a Growth Invention company operating at the intersection of technology and marketing, delivering brand, media, experience, commerce, CRM, and technology and data services through a global specialist network.

What you will do

• Own operations for an embedded account portfolio in Toronto and across North America.
• Manage client statements of work, purchase orders, team backfills, renewals, reporting, forecasting, and portfolio governance.
• Act as the primary operational contact for key clients, improving client experience and resolving issues quickly.
• Support recruitment, interviewing, onboarding, and integration of embedded in-house teams.
• Establish clear ownership, aligned workflows, and scalable operational structures for regional and global expansion.
• Manage operational and administrative processes while identifying organic growth opportunities within existing accounts.

Requirements

• Proven experience in a digital agency or consultancy.
• Strong understanding of resource management, forecasting, SOW structuring, and proactive renewal management.
• Experience building, embedding, or managing dedicated agency teams inside client organizations across multiple markets.
• Strong relationship-building and cross-functional alignment skills.
• Ability to manage embedded talent and resolve client delivery friction quickly.
• Highly organized approach and the ability to work in fast-paced matrix environments while maintaining governance and structure.

Culture & Benefits

• Flexible hybrid working policy.
• Early Finish Fridays, paid holidays, public holidays, and birthday leave.
• Mental health resources, enhanced sick pay, an employee assistance programme, and trained Mental Health First Aiders.
• Professional development or personal wellbeing allowance, internal training, and learning opportunities.
• Enhanced family-friendly policies, office refreshments, and a buddy programme.
• Certified B Corp agency with opportunities to work with clients across industries and participate in community initiatives.