Worker's Compensation Team Leader

Location: Macquarie Park, New South Wales, Australia; the work model prioritizes in-person collaboration.

Company

hirify.global's Insurance Software and BPS business provides insurance platforms and business process services for policy administration, claims, billing, analytics, and digital engagement.

What you will do

• Lead and manage a state-based workers’ compensation claims team, supporting performance, development, and accountability.
• Oversee end-to-end claims processing for the Woolworths account, ensuring accurate and timely decisions.
• Provide technical guidance on self-insurance requirements, legislation, case management, and claims outcomes.
• Coach Case Managers in customer service, stakeholder communication, conflict resolution, and challenging interactions.
• Identify claims-related risks, coordinate mitigation strategies, and communicate regulatory changes to the team.
• Facilitate team meetings, training sessions, and continuous improvement initiatives.

Requirements

• Experience leading teams within self-insured workers’ compensation schemes or similar environments.
• Expertise managing workers’ compensation claims under self-insurance frameworks and applicable legislation.
• Strong case management experience, including balancing claims outcomes, cost control, and worker wellbeing.
• Knowledge of medical and paramedical terminology and injury treatment processes.
• Excellent problem-solving, negotiation, decision-making, written communication, and verbal communication skills.
• Proficiency with claims management IT systems and relevant applications; a health or related qualification is highly desirable.

Culture & Benefits

• Inclusive, people-first culture focused on belonging, wellbeing, and community contribution.
• Extensive onboarding and continual development resources, including DXC University.
• Flexible leave options, including purchased leave, plus paid parental leave.
• Charitable and emergency services volunteer days.
• Employee Assistance Program, discounted health insurance, novated leasing, and other employee discounts.