2 месяца назад
Director, Selection Operational Excellence
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Director, Selection Operational Excellence (E-commerce): Leading selection identification and onboarding operations across multiple retail categories with an accent on data-driven strategy, scalable processes, and catalog quality. Focus on building a 2–3 year roadmap, introducing automation and quality frameworks, and leading cross-functional teams to improve selection relevance, onboarding speed, and customer impact.
Location: Seoul, South Korea
Company
operates an end-to-end e-commerce and logistics network focused on fast delivery, broad product selection, and customer experience in South Korea.
What you will do
- Lead selection identification and onboarding across retail categories including Electronics, Home, Consumables, Baby, and Sports.
- Identify selection gaps, emerging demand, product variants, bundles, niche brands, and other opportunities using customer signals, reviews, trends, and market insights.
- Define and execute a 2–3 year roadmap for selection planning and onboarding in partnership with Category, Product, Engineering, and Catalog teams.
- Design and scale SOPs, SLAs, quality frameworks, audits, feedback loops, and continuous improvement mechanisms.
- Introduce automation and tooling to improve catalog quality, onboarding speed, operational efficiency, and defect rates.
- Build and lead a high-performing organization, mentor leaders, and develop succession pipelines.
Requirements
- 10+ years of experience in operations, strategy, e-commerce, retail, or catalog/selection management.
- Experience leading large teams and complex cross-functional initiatives.
- Strong analytical, problem-solving, communication, and stakeholder management skills.
- Demonstrated ability to drive process improvements and measurable business impact.
Nice to have
- Experience in selection or catalog operations, including SOP/SLA design and process optimization.
- Familiarity with operational excellence frameworks, defect detection, feedback loops, and automation.
- Knowledge of AI/ML applications in selection planning or catalog optimization.
- Experience in global or regional e-commerce environments.
- Bilingual proficiency in Korean and English.
Culture & Benefits
- Customer-obsessed culture focused on improving selection and delivery experiences.
- Emphasis on ownership, innovation, simplification, deep problem solving, and bias for action.
- Opportunity to influence business strategy and customer experience at scale.
Hiring process
- Application review.
- Phone interview.
- Onsite or virtual onsite interview, followed by an offer.
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