Business Controls Senior Consultant - Privacy & Client Experience

Location: Chicago, IL, United States. Candidates must be legally eligible to work at the specified location. This position does not offer visa sponsorship.

Salary: $125,000–$145,000 per year, based on experience, qualifications, and location. Additional incentive compensation may apply.

Company

CIBC is a relationship-oriented bank serving commercial, wealth management, personal, and digital banking clients.

What you will do

• Partner with lines of business, Privacy, and Compliance teams to improve processes and automation supporting federal and state financial privacy requirements.
• Investigate, document, and resolve client complaints while identifying opportunities to reduce customer friction.
• Map business processes, document embedded controls, and strengthen automated and preventative controls.
• Develop risk metrics, indicators, monitoring programs, and reporting for privacy and client-experience risks.
• Support risk assessments for products, services, third parties, and regulatory programs, including effective challenge of client-experience impacts.
• Participate in regulatory examinations, internal reviews, training development, and special projects.

Requirements

• 7–10 years of experience in compliance, operational risk, or audit.
• Bachelor’s degree.
• Experience in a regulated financial services organization is preferred.
• Strong written, verbal, interpersonal, presentation, relationship-building, and stakeholder-management skills.
• Ability to communicate complex issues to senior leadership and execute projects with limited supervision.
• Legal eligibility to work in the United States at the specified location is required; visa sponsorship is not available.

Culture & Benefits

• Competitive salary, incentive pay, banking benefits, and a comprehensive benefits program.
• Medical, dental, vision, health savings account, life, disability, and other insurance plans.
• Paid time off, including sick leave, parental leave, vacation, and holidays.
• 401(k), wellbeing support, recognition programs, and professional growth opportunities.
• Inclusive and accessible candidate and employee experience.

Hiring process

• The process may include an attribute-based assessment and skills tests such as simulation or MS Office assessments.