3 дня назад
Senior Technical Support Engineer (Cybersecurity)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Technical Support Engineer (Cybersecurity): Resolving global customer and partner technical issues for security applications delivered through a SaaS platform with an accent on vulnerability management, web application security, networking, and enterprise operating systems. Focus on diagnosing complex security and infrastructure problems, collaborating with Development and QA teams, and delivering high-quality support across phone, email, and MS Teams.
Location: Pune, India
Company
is a cybersecurity firm delivering security applications through a SaaS platform.
What you will do
- Resolve global customer and partner service requests involving security application modules.
- Provide technical support through phone, email, and MS Teams.
- Act as the primary contact for technical issues throughout the service lifecycle.
- Collaborate with Development, QA, and cross-functional teams to diagnose and resolve problems.
- Deliver professional customer interactions and technical solutions in a highly secured environment.
Requirements
- 5+ years of technical support experience.
- Experience supporting vulnerability management and web application security or firewall applications.
- Strong knowledge of TCP/IP, LAN/WAN infrastructure, networking protocols, DNS, ARP, DHCP, proxy servers, and SSL/TCP handshakes.
- Solid enterprise experience with Windows and/or Linux/Unix, including Active Directory, Group Policy, SSH, permissions, filesystems, processes, and system services.
- Knowledge of firewalls, intrusion detection technologies, network vulnerability scanners, vulnerabilities, exploits, and security false-positive and false-negative concepts.
- Excellent troubleshooting, analytical, written, and verbal communication skills; a Bachelor of Science in Computer Science or equivalent experience.
Nice to have
- Packet capture analysis, API support, Regex, Bash, or Python scripting experience.
- Knowledge of Oracle, Microsoft SQL, web server software, UNIX/Windows web services, and diverse platforms.
- CCNA, MCSE, CISSP, CompTIA Security+, or CEH certification.
- Experience with Salesforce, Jira, or similar customer support and development tools.
- CDAC background.
Culture & Benefits
- Work in a collaborative, challenging, and dynamic cybersecurity environment.
- Support global customers and partners while contributing to high customer satisfaction.
- Willingness to work in 24/7 rotational shifts is preferred.
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