Operations Associate (Fintech)

Location: Mumbai, India

Company

hirify.global provides a digital payments platform that enables businesses to open payment accounts, automate payments and reconciliation, and integrate payment services through an API.

What you will do

• Respond to customer enquiries through email and other text-based channels, taking ownership from initial contact through resolution.
• Provide clear, accurate and professional customer support while meeting service standards.
• Follow structured operational processes for customer, account and case-related activities.
• Support basic Fraud, Customer Due Diligence onboarding and Screening tasks, including reviewing information and documentation.
• Identify missing information, anomalies, potential fraud indicators and screening concerns, escalating exceptions in line with procedures.
• Maintain accurate records, collaborate with internal teams and contribute to continuous improvement of operational processes.

Requirements

• Experience in a customer-facing role, ideally in financial services, fintech, payments, technology, operations, customer support or another regulated environment.
• Experience supporting customers through email, live chat, ticketing systems or other written channels.
• Business-level English proficiency, written and verbal.
• Strong written and verbal communication, attention to detail and problem-solving skills.
• Ability to manage multiple priorities in a high-volume environment while maintaining accuracy and turnaround times.
• Ability to follow structured processes, use judgement, escalate issues and collaborate effectively.

Nice to have

• Previous experience with compliance, Fraud, Customer Due Diligence or Screening activities.
• Experience in payments or another regulated financial services environment.

Culture & Benefits

• Fast-paced, collaborative environment focused on solving problems rather than completing predefined tasks.
• Opportunities to build knowledge across payments, operations and compliance.
• Culture centered on ownership, continuous improvement, collaboration and delivering high-quality work.
• Inclusive workplace that welcomes candidates from diverse backgrounds.