Manager, Service Delivery (IT)

Location: Remote

Salary: $120,000–$135,000 per year, plus an annual discretionary bonus

Company

hirify.global is a physician-led U.S. radiology practice providing clinical and technology-enabled healthcare services to hospitals, clinics, imaging centers, and referring physicians.

What you will do

• Lead, mentor, and develop the IT Service Delivery team through coaching, performance management, and career development.
• Oversee end-user support operations, service levels, SLA compliance, and executive-level white-glove support.
• Manage IT projects, resource allocation, and operational priorities across strategic initiatives and daily support.
• Direct incident, problem, and escalation management, including root-cause analysis and trend identification.
• Oversee user lifecycle management, device provisioning, security updates, onboarding, offboarding, and technology compliance.
• Improve processes, documentation, knowledge sharing, and collaboration with cross-functional teams and vendors.

Requirements

• 15 years of experience in Information Technology, including at least 5 years in management or supervision.
• Strong people management, customer service, communication, and problem-solving skills.
• Experience supporting executive-level stakeholders and managing multiple priorities in a fast-paced remote environment.
• Technical knowledge of ServiceNow, Windows, macOS, remote support tools, and IT service management or ticketing platforms.
• Experience with endpoint management, software deployments, system updates, and IT project rollouts.
• Willingness to travel up to 25%.

Nice to have

• Healthcare IT experience.
• Knowledge of radiology workflows and systems, including PACS and RIS.

Culture & Benefits

• Flexible remote schedules.
• Competitive benefits with eligibility beginning the month after hire.
• Generous paid time off and paid holidays.
• Career growth opportunities and compensation reviews.
• Health and wellness coverage, 401(k) benefits, family planning support, and telehealth options, subject to eligibility.