3 часа назад
Analyst I, Quality Management (Banking/Payments)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Analyst I, Quality Management (Banking/Payments): Performing quality audits and monitoring for contact center and back-office operations with an accent on audit accuracy, compliance, performance reporting, and operational improvement. Focus on identifying root causes, analyzing quality trends, providing coaching insights, and strengthening processes across fraud, disputes, chargebacks, and payments operations.
Location: Work from office, IND HRYN 402, India
Company
provides financial technology and services for banking, payments, fraud, and dispute operations.
What you will do
- Perform daily quality audits of front-office, back-office, fraud, dispute, chargeback, merchant rebuttal, and reject-handling activities.
- Prepare quality monitoring reports, scorecards, and performance dashboards.
- Analyze audit findings to identify trends, recurring defects, process gaps, and quality or compliance risks.
- Recommend corrective actions, procedural updates, and targeted training interventions to Operations leaders.
- Partner with Quality, Operations, Training, and Business teams on calibration, coaching, and continuous improvement initiatives.
- Assist with training materials, standard operating procedures, job aids, onboarding, and process clarification.
Requirements
- Bachelor’s degree in Business, Finance, Operations, Quality Management, or a related field preferred.
- 1–3 years of experience in Quality Assurance, Operations, Customer Service, Fraud, Disputes, Financial Services, Banking, Payments, or a related field preferred.
- Experience with quality reviews, audits, or operational evaluations is advantageous.
- Strong analytical, problem-solving, communication, planning, prioritization, and time-management skills.
- Ability to interpret performance data, identify root causes, provide constructive feedback, and influence process improvements.
- Availability to work from the office is required.
Nice to have
- Intermediate to advanced Microsoft Excel skills.
- Experience with quality monitoring platforms, reporting tools, or speech analytics solutions.
- Knowledge of regulatory and compliance requirements for banking, fraud, disputes, or payments operations.
- Familiarity with quality methodologies, root cause analysis, and continuous improvement practices.
Culture & Benefits
- Competitive salary and benefits.
- Professional education and personal development opportunities.
- Career development tools, resources, and opportunities.
- A role with broad responsibility and opportunities for career growth.
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