Customer Support Specialist

Company

hirify.global is a GenAI startup developing AI-powered call center solutions for businesses in the home remodeling, HVAC, and plumbing industries.

What you will do

• Manage a high volume of inbound support tickets and resolve customer issues efficiently.
• Triage technical issues and coordinate with Engineering through Jira.
• Follow internal SLAs and keep customers informed about ticket progress.
• Follow up proactively to ensure issues are resolved and customers remain unblocked.
• Document recurring issues and contribute insights for product improvements.
• Maintain internal and external knowledge bases.

Requirements

• 2–3 years of experience in customer support or a related role.
• Strong organization skills and the ability to prioritize competing tasks.
• Clear and empathetic communication, including under pressure.
• Comfort using support and technical systems such as Jira, Pylon, HubSpot, or similar tools.
• Strong problem-solving skills and a customer-focused approach.

Culture & Benefits

• Work in a collaborative, high-energy environment.
• Join a rapidly growing company focused on AI innovation.
• Competitive salary, equity options, and a comprehensive benefits package.
• Opportunity to contribute to customer success and company growth.