Client Service Representative

Location: On-site in Ucluelet, British Columbia, Canada; flexibility to work at multiple banking centres within a reasonable travel distance

Company

hirify.global is a relationship-oriented bank providing personal and business banking services.

What you will do

• Support clients with day-to-day banking needs, account questions, and transactions.
• Build meaningful client relationships and provide a positive banking experience.
• Connect clients with the appropriate hirify.global team members to support their financial goals.
• Listen to client concerns, investigate issues, and create effective solutions.
• Introduce clients to mobile banking applications and help them manage their banking needs digitally.

Requirements

• Strong client-service and interpersonal communication skills.
• Problem-solving ability, accountability, and a collaborative approach.
• Digital literacy and interest in learning banking technology.
• Organizational efficiency, teamwork, and a client-first mindset.
• Must be legally eligible to work in Canada and hold a valid work or study permit where applicable.
• Must be available for on-site work, including banking centre hours that may include evenings and weekends.

Culture & Benefits

• Competitive salary and incentive pay.
• Banking benefits and an employee benefits program, subject to plan terms.
• Defined benefit pension plan and employee share purchase plan, subject to plan terms.
• Vacation offering, wellbeing support, and a social recognition program.
• Paid Purpose Day for personal growth and development.
• Inclusive and accessible candidate and workplace experience.

Hiring process

• An attribute-based assessment and other skills tests may be required.
• Artificial intelligence tools may be used during recruitment.