Manager, Account Operations

Location: Quarry Bay, Hong Kong; occasional travel to Shenzhen; leads teams in Hong Kong and Shenzhen.

Company

hirify.global is a pan-Asian fintech platform operating digital banks and online financial services in Hong Kong, Mainland China, and Indonesia.

What you will do

• Own end-to-end retail customer onboarding, account maintenance, and customer due diligence operations.
• Oversee complex and exceptional cases, escalations, service delivery, productivity, backlogs, capacity, and SLA performance.
• Lead, coach, and develop cross-border teams in Hong Kong and Shenzhen, including workforce planning and succession planning.
• Ensure compliance with AML/CFT, KYC/CDD, Hong Kong banking regulations, internal policies, audits, and operational risk controls.
• Drive process improvement, workflow automation, AI adoption, digital transformation, and system enhancements.
• Partner with Product, Technology, FCC, Compliance, Operations Risk, and Customer Service teams on solution design, UAT, implementation, and post-launch reviews.

Requirements

• Bachelor’s degree or above in Business Administration, Finance, Accounting, or a related discipline.
• At least 8 years of banking operations experience, including 3 years in a supervisory or managerial role.
• Strong experience in retail banking operations, customer onboarding, account maintenance, and customer due diligence.
• Knowledge of Hong Kong banking regulations, AML/CFT, KYC, and CDD frameworks.
• Experience in people management, stakeholder management, operational risk management, analysis, problem-solving, and project management.
• Proficiency in English, Cantonese, and Mandarin is required.

Nice to have

• Experience in digital banking, virtual banking, or fintech.
• Experience leading workflow automation, digital transformation, operational excellence, system enhancement, or UAT initiatives.
• Experience with capacity planning, productivity management, workforce optimization, cross-border team management, AI-powered productivity tools, or data analytics solutions.

Culture & Benefits

• Learning and development stipend.
• Flexible time off and wellness activities supporting physical and mental wellbeing.
• Open-plan office, thinking pods, free food and drinks, and collaborative social spaces.
• Team activities including hiking, yoga, badminton, board games, and ping pong.
• Competitive salary package.