Senior Software Engineer - Customer Support (Tech.)

Location: Not specified; willingness to work US shifts in EST/PST is required.

Company

hirify.global provides an AI-powered contract intelligence platform for contract management, automation, compliance, and risk reduction.

What you will do

• Provide advanced technical support and resolve complex customer issues.
• Use .NET and SQL to develop and maintain support tools and systems.
• Perform root cause analysis and implement preventive measures to reduce recurring issues.
• Document and communicate technical information to customers and internal teams.
• Collaborate with support, product, and development teams to improve product support and functionality.
• Mentor junior team members and promote technical best practices.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 5+ years of experience in software development and customer support.
• Strong proficiency in .NET and SQL, with solid software development fundamentals.
• Excellent problem-solving, analytical, written, and verbal communication skills.
• Willingness to work US shifts in EST/PST and adapt to changing schedules.
• Ability to work independently, manage multiple tasks, and follow data security and privacy standards.

Nice to have

• Experience with web technologies and APIs.
• Familiarity with agile development methodologies.

Culture & Benefits

• Work guided by the FORTE values: Fairness, Openness, Respect, Teamwork, and Execution.
• Opportunity to support customers using a platform trusted by major global enterprises.
• Work focused on contract intelligence, automation, compliance, and business risk management.