Customer Engineer -CMP/EPI/ETCH

Location: Shenzhen, China; position includes locations in Guangzhou and Shenzhen

Company

hirify.global develops materials science and engineering solutions, equipment, and services for semiconductor chips and advanced displays.

What you will do

• Install, maintain, and upgrade customer equipment.
• Apply diagnostic techniques and digital analytics to troubleshoot technical issues with support from senior engineers.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Collaborate with senior engineers and customers to understand process flows, requirements, roadmaps, and business challenges.
• Train and mentor junior field service engineers.
• Coordinate directly with customers to support smooth equipment operation.

Requirements

• Associate degree, military technical training, field service experience, or trade certification.
• 4–7 years of experience in the semiconductor or equipment support industry.
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
• Strong knowledge of hand tools and digital multimeters.
• Effective written and verbal communication skills and basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Ability to meet on-site safety, environmental, and clean-room requirements, including use of personal protective equipment.

Culture & Benefits

• Supportive work culture focused on learning, development, and career growth.
• Employee health and wellbeing programs.
• Regular work in clean-room environments with physical activities including standing, walking, climbing, lifting up to 35 lbs., and working in tight spaces or at height.
• Valid driver’s license required; ability to obtain a passport if travel is required.
• Relocation is not eligible for this position.