Customer Success Enablement Manager (EMEA)

Location: Dublin, Ireland; hybrid. Occasional travel across the EMEA region may be required.

Salary: €56,000–€77,000 EUR annual base salary for candidates located in Ireland, plus applicable equity, bonus, healthcare coverage, paid time off, and parental leave.

Company

Okta builds trusted identity infrastructure that helps organizations securely use AI and other technologies.

What you will do

• Build Okta's first CSM-focused enablement motion for EMEA.
• Identify technical and role-readiness needs across the EMEA Customer Success Manager organization.
• Design, coordinate, localize, and deliver enablement programs, training, communications, and tooling.
• Partner with enablement, product, learning and development, content, and curriculum teams.
• Lead discovery sessions with business leaders and align stakeholders on requirements and program results.
• Use performance data to prioritize initiatives and measure program impact on customer engagement, retention, and growth.

Requirements

• 5+ years of enablement experience in the software industry, ideally supporting customer success or post-sales teams.
• Deep understanding of customer success and enablement strategies.
• Ability to understand, work with, and present to technical audiences.
• Strong presentation, verbal, written communication, facilitation, analytical, and problem-solving skills.
• Understanding of cultural and business nuances across EMEA, particularly European markets.
• Ability to collaborate across an international, virtual, highly matrixed environment and coordinate resources across teams and time zones.

Nice to have

• Industry and product knowledge.
• Experience working independently in a fast-paced, dynamic global environment.
• Strong interpersonal skills and the ability to build relationships across multiple teams.

Culture & Benefits

• Hybrid work environment with an in-person onboarding experience.
• Comprehensive healthcare coverage and financial benefits.
• Paid time off and parental leave according to applicable plans and policies.
• Opportunities for talent development, social impact, and connection across a global community.