Technical Accounts Specialist

Location: Chicago, IL, United States; onsite once a week. US work authorization is required, and visa sponsorship is not available.

Salary: $60,000–$75,000 per year, plus discretionary bonus, stock options, and a total rewards package.

Company

hirify.global is a parking technology marketplace connecting drivers with parking operators through mobile, web, and connected-car solutions.

What you will do

• Triage, assign, monitor, and escalate Integration SMS requests and Salesforce tickets.
• Configure Validation API and Atom Feed integrations and execute bulk Salesforce uploads using hirify.global Admin, Atom Feed tools, and Django Admin.
• Investigate trends and operational issues across supply locations and coordinate resolutions with operators, PARCS vendors, IT services vendors, Sales Operations, and Growth Managers.
• Monitor integration Slack channels and route requests to the appropriate Salesforce queues.
• Support PARCS integration onboarding and operational continuity in partnership with Technical Accounts, Technical Support, and Integrations teams.
• Document workflows and monitoring procedures in Confluence and identify process-improvement opportunities.

Requirements

• 2+ years of experience in customer support, operations, technical coordination, or a related administrative role.
• Strong organization, prioritization, analytical, communication, and time-management skills.
• Comfort working with Salesforce, Slack, Google Workspace, and Confluence.
• Ability to learn new tools, systems, workflows, and technical concepts such as Atom Feed and API connections.
• Proactive, detail-oriented approach with clear ownership and effective escalation judgment.
• Must be legally authorized to work in the United States and must not require employment sponsorship now or in the future.

Nice to have

• Experience in the technology or parking industry.
• Bachelor's degree or equivalent hands-on experience.
• Experience with Jira, Sumo Logic, logging and monitoring tools, or similar systems.
• Interest in progressing toward a Technical Support Specialist role.

Culture & Benefits

• Medical, dental, vision, life, short-term disability, and AD&D coverage.
• 401(k) with company match and immediate vesting, comprehensive leave policies, and flexible PTO.
• Weekly Uber Eats stipend for in-office days and an annual parking stipend.
• Udemy license, personal learning budget, mentorship, leadership, and professional development programs.
• Wellness initiatives, employee resource groups, and an inclusive workplace.