Major Incident Coordinator

Location: Bangalore, India

Company

hirify.global develops simulation, training, and mission-readiness solutions, including immersive VR/AR systems and flight simulation technologies.

What you will do

• Lead and coordinate P1/P2 major incidents from assessment through resolution and closure.
• Assess priority and business impact, lead incident bridge calls, and coordinate technical teams and stakeholders.
• Drive service restoration, support emergency changes, escalate when required, and validate resolutions.
• Act as liaison between the Service Desk, IT teams, business stakeholders, and leadership.
• Document incidents, maintain the knowledge base and procedures, and ensure handoff to Problem Management.
• Lead post-incident reviews and continuous improvement initiatives.

Requirements

• 2–3 years of experience in IT Operations or Incident Management.
• Experience managing major incidents and general IT knowledge.
• Availability to participate in a 24/7 on-call rotation.
• Strong analytical, problem-solving, prioritization, coordination, leadership, and decision-making skills.

Nice to have

• Bachelor’s degree in IT or a related field.
• ITIL 4 Foundation certification and knowledge of ITIL Incident and Major Incident processes.
• Experience with ServiceNow ITSM.

Culture & Benefits

• Flexible and modern working environment.
• Collaborative workplace.
• Innovative culture.
• Competitive benefits.