IT Support Engineer (AI)

Location: Tokyo, Japan; four days per week in the office

Company

Anthropic builds reliable, interpretable, and steerable AI systems designed to be safe and beneficial for users and society.

What you will do

• Triage and resolve hardware, software, networking, account, device, and SaaS issues through the ticketing system, Slack, and in-person support.
• Support macOS, ChromeOS, iOS, Android, Google Workspace, Slack, GitHub, Atlassian, conference rooms, AV systems, printers, and other workplace technology.
• Manage onboarding, offboarding, reorganizations, access workflows, device enrollment, configuration profiles, and policy enforcement.
• Handle escalations and participate in an on-call rotation for urgent issues outside business hours.
• Write runbooks, how-to guides, and knowledge base articles while identifying recurring issues and automation opportunities.
• Improve device management, identity and access systems, onboarding operations, and repetitive processes using Bash, Python, and AI tools.

Requirements

• 7+ years of hands-on IT support experience, ideally in a fast-paced or high-growth environment.
• Strong troubleshooting, communication, ownership, organization, and problem-solving skills.
• Demonstrated experience supporting macOS endpoints and familiarity with ChromeOS, iOS, and Android.
• Significant Google Workspace administration experience, plus Slack administration and experience with other SaaS tools.
• Understanding of SSO, MFA, directory services, MDM, endpoint management, and identity and access fundamentals.
• Bachelor’s degree or equivalent education, training, and professional experience.

Nice to have

• Familiarity with zero-trust security concepts and endpoint security tooling.
• Networking fundamentals, including DNS, DHCP, and VPNs.
• Experience with IT migrations, tool rollouts, process redesign, or other IT projects.
• Experience using AI tools to improve individual or team productivity.

Culture & Benefits

• High ownership and autonomy in a rapidly scaling IT team.
• Close collaboration with IT Engineering, Security, researchers, and engineers.
• Opportunities to develop deeper technical skills and take on infrastructure and systems administration work.
• Competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, and flexible working hours.
• Visa sponsorship is available, with immigration lawyer support, subject to role and candidate eligibility.