IT Support Engineer

Location: Tokyo, Japan, with an expectation of working in the office four days per week

Company

Anthropic builds reliable, interpretable, and steerable AI systems intended to be safe and beneficial for users and society.

What you will do

• Provide end-user support for hardware, software, networking, accounts, SaaS platforms, conference rooms, AV systems, and printers.
• Diagnose and resolve issues across macOS, ChromeOS, iOS, Android, Google Workspace, Slack, GitHub, and Atlassian.
• Manage device enrollment, configuration profiles, policy enforcement, identity, access, and employee lifecycle workflows.
• Handle escalations, coordinate with IT Engineering and Security, and participate in an on-call rotation.
• Create runbooks, how-to guides, and knowledge base articles while identifying recurring issues and systemic improvements.
• Improve onboarding and other high-volume operations, maintain endpoint and access systems, and automate repetitive tasks with Bash, Python, and AI tools.

Requirements

• 7+ years of hands-on IT support experience, preferably in a fast-paced or high-growth environment.
• Strong troubleshooting, communication, organization, ownership, and problem-solving skills.
• Significant experience supporting macOS endpoints and familiarity with ChromeOS, iOS, and Android.
• Experience administering Google Workspace, Slack, and other SaaS tools.
• Understanding of SSO, MFA, directory services, MDM, and endpoint management fundamentals.
• Bachelor’s degree or equivalent education, training, and relevant experience.

Nice to have

• Familiarity with zero-trust security concepts and endpoint security tooling.
• Knowledge of DNS, DHCP, VPNs, and networking fundamentals.
• Experience contributing to migrations, tool rollouts, process redesigns, or other IT projects.
• Experience using AI tools to improve individual or team productivity.

Culture & Benefits

• High-impact IT work supporting AI researchers and engineers.
• Meaningful ownership, judgment, and opportunities to develop deeper infrastructure and systems administration skills.
• Flexible working hours and a collaborative office environment.
• Competitive compensation, equity donation matching, generous vacation, and parental leave.
• Visa sponsorship is available, subject to role and candidate eligibility, with immigration lawyer support.

Hiring process

• Applications are reviewed on a rolling basis with no stated deadline.
• Candidates may use AI in the application process according to Anthropic’s candidate AI usage policy.