Customer Product Success Specialist (Restaurant Onboarding, Temporary Contract)

Location: Stockholm, Sweden; hybrid work with 2 days of home office per week, on-site restaurant sessions, trade events, internal team sessions, and occasional travel to Sweden during the first year.

Company

hirify.global is a European restaurant booking platform connecting diners with restaurants across 11 countries and providing hirify.global Manager software to restaurant partners.

What you will do

• Onboard newly signed restaurants and help them go live quickly on hirify.global Manager.
• Deliver virtual and face-to-face product training for restaurant owners, front-of-house teams, and managers.
• Set up and optimize restaurant profiles and configurations to support diner conversion.
• Drive product adoption, identify upsell and cross-sell opportunities, and pass qualified leads to Account Managers.
• Coordinate with Sales, Account Management, Sales Operations, and Customer Care to ensure smooth handovers.
• Share restaurant feedback with Product and Marketing and improve training materials and the knowledge base.

Requirements

• Fluent Swedish and English, written and spoken; fluent Swedish is essential.
• At least 2 years of experience in customer onboarding, training, or customer success in B2B SaaS, or in hospitality operations combined with strong technical aptitude.
• Confidence explaining software to non-technical audiences both online and in person.
• Results-oriented approach with the ability to meet and exceed individual targets.
• Strong organizational skills and the ability to manage multiple onboardings in parallel.
• Ability to build trust with restaurant owners and their teams.

Nice to have

• Restaurant or hospitality experience, or experience with reservation or POS software.
• Experience with Salesforce or a comparable CRM.
• Experience creating training guides, videos, or webinars.
• Commercial awareness and interest in identifying upsell opportunities.
• Ability to stay organized in fast-paced environments.

Culture & Benefits

• Flexible hybrid environment with 2 home-office days per week and additional fully remote flexibility during summer and December.
• Fixed salary with bonus, lunch vouchers, lifestyle benefits, and pension plans.
• Health, life, disability, parental, and caregiver insurance or leave benefits.
• Continuous learning and development programs and access to the Calm app.
• Inclusive, multicultural environment with international teams across 10 European offices.
• Team-building events and office facilities including dining, coffee points, and leisure areas.