Social Operations Manager

Location: New York, NY; hybrid schedule with in-office work three days per week and remote work up to two days per week

Salary: $67,000–$80,000 annually

Company

hirify.global operates a portfolio of brands supported by social strategy, operations, marketing, technology, and business teams.

What you will do

• Own day-to-day social operations, serving as the liaison between social teams, platforms, vendors, Sales, Paid Social, Security, IT, Legal, and Finance.
• Troubleshoot access, reporting, distribution, account, tagging, permissions, and platform execution issues.
• Manage account setup, transfers, shutdowns, permissions, employee onboarding and offboarding, and access governance.
• Lead social tool evaluations, vendor renewals, contracts, seats, invoices, platform support tickets, and training coordination.
• Maintain the social resource repository, process guides, training materials, operational updates, and reporting documentation.
• Coordinate Looker reporting, analytics workflows, cross-functional projects, process improvements, and automation initiatives.

Requirements

• Bachelor’s degree in Marketing, Communications, Operations, Business, or equivalent experience.
• 3–5 years of experience in social operations, digital media operations, platform operations, project management, media, technology, or a related field.
• Strong operational judgment, technical problem-solving, organization, responsiveness, and ability to manage complex workflows.
• Experience managing vendor relationships, contracts, renewals, invoices, seats, and stakeholder communications.
• Comfort working with data, dashboards, reporting tools, analytics workflows, and social reporting platforms.
• Ability to work from the New York office three days per week; approximately 5% travel required.

Nice to have

• Experience coordinating with Security, IT, Legal, Finance, Sales, Paid Social, and external platform partners.
• Interest in workflow improvement, automation, AI-enabled processes, and scalable operational systems.

Culture & Benefits

• Hybrid work arrangement with up to two remote days per week.
• Medical, dental, vision, prescription drug, health savings, and flexible spending benefits.
• Unlimited paid time off, paid holidays, paid parental leave, and short- and long-term disability coverage.
• 401(k) savings plan with company match, tuition reimbursement, commuter benefits, and family care benefits.
• Adoption or surrogate assistance, donation matching, life insurance, and voluntary insurance options.