Customer Service Specialist 24/7 (Polish native)

Location: Warsaw, Poland; hybrid workplace with 24/7 and weekend shifts.

Company

hirify.global is a fintech and online payment service provider operating across more than 50 high-growth markets as part of Prosus.

What you will do

• Support hirify.global customers by phone, email, and live chat.
• Respond to inquiries, resolve problems, and register complaints in a 24/7 and weekend service system.
• Verify and identify customers and recognize the nature of reported problems.
• Maintain customer databases in the operating system.
• Record and forward requests to other operational departments.
• Coordinate with company teams to resolve customer issues.

Requirements

• Minimum secondary education.
• Native-level Polish in spoken and written communication.
• English at minimum B2 level.
• At least six months of customer support experience.
• Clear written communication and good knowledge of Microsoft Office, including Word, Excel, and PowerPoint.
• Communicativeness, teamwork, high personal culture, and the ability to build a positive company image.

Culture & Benefits

• Full-time employment under an employment contract.
• Hybrid work model in an international organization.
• MyBenefit package customization options.
• Training opportunities and a cooperation-driven team environment.
• Quarterly bonus.