Senior Specialist, Customer Technology (Automotive)

Location: Charlotte, North Carolina, United States; 4–5 days per week in the office with regular in-person meetings and events. This role is not eligible for remote work in New York City.

Salary: $120,000–$145,000 annual base salary, plus eligibility for an annual performance bonus.

Company

hirify.global is developing electrified and connected pickup trucks and rugged SUVs based on an iconic American automotive brand.

What you will do

• Own the strategy, roadmap, and delivery of Customer 360, CRM, customer identity, lifecycle engagement, membership, subscriptions, entitlements, charging data, and recurring revenue systems.
• Serve as the Commercial IT domain owner for CRM and customer-record capabilities.
• Translate sales, marketing, service, charging, membership, and connected-services requirements into system capabilities, data models, integrations, and delivery plans.
• Partner with Digital Product, Commercial Operations, Data/MDM, Platform Engineering, Security, Enterprise Architecture, and business stakeholders on customer-data architecture and build-versus-buy decisions.
• Manage enhancement workstreams covering backlog shaping, vendor assessment, data integration, identity resolution, reporting, operational readiness, and support models.
• Ensure customer-data and connected-revenue solutions meet enterprise architecture, governance, privacy, security, integration, and operational standards.

Requirements

• 8+ years of experience in IT, CRM, customer data, commercial systems, platform delivery, or product delivery.
• Experience delivering customer, CRM, data, subscription, or revenue technology platforms in complex business environments.
• Strong knowledge of CRM, customer data platforms, customer identity, marketing automation, subscriptions, memberships, payments, entitlements, or connected services.
• Experience with CRM integrations, MDM, customer data models, and enterprise data platforms.
• Ability to translate customer lifecycle needs into system capabilities, data flows, integration requirements, and actionable roadmaps.
• Bachelor’s degree in information technology, business, data management, engineering, or a related field.

Nice to have

• Automotive, direct-to-consumer, or subscription experience.
• Experience with customer-data use cases supporting sales, marketing, support, connected services, charging, analytics, and AI.
• Strong vendor and platform management experience, including roadmap ownership, backlog prioritization, fit-gap analysis, and release planning.

Culture & Benefits

• Opportunity to build products and a company from the ground up.
• Medical, dental, vision, and income protection plans.
• 401(k) program with employer match and immediate vesting.
• 20 days of planned PTO, 40 hours of unplanned PTO, and 14 company or floating holidays annually.
• Up to 16 weeks of paid parental leave, plus paid leave for bereavement, jury duty, voting, and military leave.